Shipping Policy
1. Order Processing
All orders are carefully prepared and processed within 1–3 business days after payment is successfully received.
2. Shipping Destinations
All orders are shipped from China to the United States.
3. Delivery Times
Estimated delivery times:
- Phone Cases: 20–30 business days
- Stress-Relief Toys: 20–30 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, weather, holidays, or other circumstances beyond our control.
4. Shipping Costs
Free shipping is available on all orders within the United States.
5. Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking link.
Please allow 2–5 business days for tracking information to become active.
6. Delivery Delays
While we do our best to deliver orders within the estimated timeframe, occasional delays may occur due to customs, carrier operations, weather, holidays, or other circumstances beyond our control.
If your tracking information has not updated for an extended period, please contact us for assistance.
7. Address Changes
Please make sure your shipping address is accurate before placing your order.
If you need to change your address, please contact us as soon as possible. Address changes can only be made before the order is shipped.
Once an order has shipped, we may not be able to change the delivery address.
8. Lost or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, please contact us with your order number and relevant photos or tracking information.
We will review the situation and work with you to find an appropriate solution.
9. Customs, Duties & Taxes
We covers applicable customs duties and import taxes associated with your order.
You will not be required to pay additional customs duties or import taxes upon delivery under our standard shipping arrangement.